Salon Policies

1. Lateness and Accompaniment
To ensure every client receives the full time and care they have booked, we allow a 15 minute grace period for all appointments. If you arrive more than 15 minutes late, your appointment may need to be cancelled or shortened at our discretion to avoid impacting clients booked after you. In this case, the appointment may be treated as a no show.

To help us provide a calm, relaxing and efficient salon experience for everyone, we kindly ask that clients attend their appointment unaccompanied. Children and additional guests are not permitted unless previously arranged with our team.

2. Reschedules and Cancellations
We understand that plans can change. If you need to reschedule your appointment, we kindly ask that you provide at least 24 hours’ notice. Appointments can be rescheduled online through Fresha or by contacting our team during our business hours listed on our website.

If your appointment is cancelled or rescheduled within 24 hours of your booking, your deposit will be forfeited without exceptions.

Cancellations, reschedules or no shows within one hour of your appointment will incur a cancellation fee equal to 100% of the booked service. If a deposit has already been paid, the remaining balance will automatically be charged to the payment method saved on file.

A 50% deposit is required to secure all appointments. Your deposit will be deducted from the total cost of your service. Deposits are non refundable, however appointments cancelled with more than 24 hours’ notice may have the deposit transferred to a new booking.

3. Deposits and Refunds
All booking deposits are non refundable. Where applicable under our rescheduling policy, deposits may be transferred to a future appointment at our discretion.

We take great pride in the quality of our work. Refunds are only offered where there is a major issue with the service provided. If you have any concerns, please contact us within 24 hours of your appointment so we can assess the issue and work with you to find the most appropriate solution.

4. Allergic Reactions and Sensitivity
If you are aware of any previous or existing allergies or sensitivities to nail products, please let your technician know before your service begins. While every care is taken, Doll Nails cannot accept responsibility for allergic reactions to products used during your appointment.

Although uncommon, it is possible to develop an allergy to products you have previously used without issue. If you experience any signs of a reaction following your appointment, please contact us as soon as possible. We will happily arrange complimentary removal of the product if required.

5. Aftercare
To achieve the best possible results and maximise the longevity of your nails, we recommend following the aftercare advice provided by your technician after each appointment.

6. Client Commitment
For the best long term results, we encourage clients to attend their scheduled appointments and follow the recommended aftercare between visits.

7. Acceptance of Terms
By booking an appointment with Doll Nails, you acknowledge that you have read and agreed to the terms and conditions outlined above.